Customer Feedback, coached in your own words

Every negative Customer Delivery Feedback item gets a card of its own, with the driver, what the customer ticked, the photo and the map. Each one is coached in your wording, sent or held for you, and the driver can see what the customer said.

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The dispute agent drafts the disputes for the ones worth fighting.

Every negative delivery, on its own card

Driver: matched to your roster, so the card is theirs.
Reasons: what the customer ticked, such as mishandled package, unprofessional or did not follow delivery instructions.
Evidence: the delivery photo and the map point beside the item.
The week: every card for the week, and a Disputes tab beside them.

Codes that coach in your words

Five feedback codes are built in, from mishandled package to received wrong item, each with starting wording you can change. Each new item with a code gets its coaching made. Send all, on to start, sends it to the driver; turn it off, or turn off one code, and those wait as drafts for you. A driver who crosses your limit for a code in a set number of days gets a write-up drafted, never sent on its own.

The driver hears about it

Notice: switch it on and each driver gets one message about feedback on their own deliveries, with a link to see it.
Their page: the photo and what the customer ticked, on their phone.
From a card: draft a coaching or a write-up in one press.

Questions

Is the coaching sent automatically?

With Send all on, yes, for each code you leave on. Turn it off and every coaching waits as a draft. Repeated feedback write-ups are always drafts.

Can we change the wording?

Yes. Each code's wording is yours to change, and Reset brings back the starting wording.

Does Fleet Cadence dispute feedback with Amazon?

No. The dispute agent drafts a dispute; management files it on Amazon's page by hand.

The rest of the day

Scheduling built for Amazon DSPs Weekly patterns, open shifts drivers claim from their phone, and drops, time off and VTO approved in a tap. Scheduling built for Amazon DSPs. Read more → A loadout board built for Amazon DSPs Routes, vans, waves and staging on one board. Import the route plan, auto-assign the vans and send every driver their Route Info on their phone. Read more → Netradyne safety alerts and coaching for DSPs Netradyne events matched to the driver and coached with the footage, plus write-ups, attendance points, recognition and the scorecard, for Amazon DSPs. Read more → Rivian EDV fleet tracking for DSPs Rivian charge status, the service calendar and work orders, repair completions that say what was done, repair tickets and the Fleet List, for DSPs. Read more → VTO and call-offs, handled before the first wave Post VTO slots drivers claim from their phone, mark call-offs once, and hand a route and van on before the first wave. Built for DSPs. Read more → This week's scorecard, before Amazon publishes it Where this week's scorecard is heading every day, before it is published: the standing, the risks and who to coach. Built for DSPs. Read more → Customer Feedback disputes, drafted from the evidence Each negative Customer Feedback item with its delivery photo, map and pin distance, and the dispute drafted for you to file. Built for DSPs. Read more → Hiring, from the job post to the first ride-along Job postings, an application link with your own questions and video answers, documents signed online, and a hire made a driver in one step. Read more → Paid hours against the route budget, every day Every driver's paid hours against the hours their routes budget for, at their own rate, and each weekly invoice checked. Built for DSPs. Read more → Hours of service, before they become a problem Geotab duty status for every step van driver against the 12-hour shift, 10 hours of rest and 60 hours in 7 days. Built for DSPs. Read more → Ask about today, on any management page Ask about today in plain words on any management page, answered from your live station data, with a link to every record. Built for DSPs. Read more → Every invoice, checked against what you expected Every invoice line beside what you expected, day by day, short-paid lines flagged, and a dispute tracker management files by hand. Built for DSPs. Read more → Cycle 0 seasons and 8-hour routes Cycle 0 seasons and 8-hour routes filled from volunteers first, by your rules, and approved before anything moves. Built for Amazon DSPs. Read more →

See it on your own routes

Your first month of the whole platform is free, for everyone, whenever you start. A week of real routes, punches and write-ups is the only way to judge this, and that takes a month to build up.

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