Fleet Cadence

Customer Feedback disputes, drafted from the evidence

Every negative Customer Delivery Feedback item lands the day after the delivery, with the photo, the map and the customer's note beside it. Put one on the To dispute list and the dispute is written for you. Management files it on Amazon's own page, by hand.

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The forecast predicts the score. The dispute agent protects it.

Every delivery, with its evidence

  • Daily: each negative feedback item shows up the day after the delivery, not when the week's scorecard does.
  • Photo: the delivery photo opens beside the item and is kept for 90 days.
  • Map: where the package was marked delivered, next to the pin for the address, and how far apart the two are.
  • Notes: the customer's delivery notes, and where the package was left.

The dispute, written for you

Pick the items worth disputing and each one gets a draft: a suggested reason and the details, written from the evidence. The day, the time, the stop and route, the distance from the pin, where it was left and a safe-place note the customer wrote. Edit it as you like. A name, an address, a phone number or a gate code never goes in, and anything typed with one is caught before it is saved.

Filed by management, on Amazon's page

Fleet Cadence does not file anything with Amazon. Management copies the details, saves the photo, opens Amazon's Customer Delivery Feedback page for that week and files the dispute there. When the case appears on Amazon's disputes list, the draft is marked filed with its case number and status.

What it will not draft

  • Already disputed: a package with a dispute on file is left off.
  • Wrong package: Amazon takes no dispute for Wrong Package Delivered, so none is drafted.
  • Off until you turn it on: the To dispute list appears once management switches it on.

Questions

Does Fleet Cadence file the dispute with Amazon?

No. It writes the draft; management files it on Amazon's page by hand. Fleet Cadence never sends anything to Amazon.

Does the driver hear about the feedback?

Yes, if you turn it on: each driver gets a message about feedback on their own deliveries, once, with a link to see it.

Who sees the delivery photo?

Management, and the driver whose delivery it was. It is deleted after 90 days.

The rest of the day

Scheduling built for Amazon DSPs Weekly patterns, open shifts drivers claim from their phone, and drops, time off and VTO approved in a tap. Scheduling built for Amazon DSPs. Read more → A loadout board built for Amazon DSPs Routes, vans, waves and staging on one board. Import the route plan, auto-assign the vans and send every driver their Route Info on their phone. Read more → Netradyne safety alerts and coaching for DSPs Netradyne events matched to the driver and coached with the footage, plus write-ups, attendance points, recognition and the scorecard, for Amazon DSPs. Read more → Rivian EDV fleet tracking for DSPs Rivian charge status, the service calendar and work orders, repair completions that say what was done, repair tickets and the Fleet List, for DSPs. Read more → VTO and call-offs, handled before the first wave Post VTO slots drivers claim from their phone, mark call-offs once, and hand a route and van on before the first wave. Built for DSPs. Read more → This week's scorecard, before Amazon publishes it Where this week's scorecard is heading every day, before it is published: the standing, the risks and who to coach. Built for DSPs. Read more → Hiring, from the job post to the first ride-along Job postings, an application link with your own questions and video answers, documents signed online, and a hire made a driver in one step. Read more → Paid hours against the route budget, every day Every driver's paid hours against the hours their routes budget for, at their own rate, and each weekly invoice checked. Built for DSPs. Read more → Hours of service, before they become a problem Geotab duty status for every step van driver against the 12-hour shift, 10 hours of rest and 60 hours in 7 days. Built for DSPs. Read more → Ask about today, on any management page Ask about today in plain words on any management page, answered from your live station data, with a link to every record. Built for DSPs. Read more → Every invoice, checked against what you expected Every invoice line beside what you expected, day by day, short-paid lines flagged, and a dispute tracker management files by hand. Built for DSPs. Read more → Customer Feedback, coached in your own words Each negative Customer Delivery Feedback item on its own card, coached in your own words, with the driver told. Built for Amazon DSPs. Read more → Cycle 0 seasons and 8-hour routes Cycle 0 seasons and 8-hour routes filled from volunteers first, by your rules, and approved before anything moves. Built for Amazon DSPs. Read more →

See it on your own routes

Your first month of the whole platform is free, for everyone, whenever you start. A week of real routes, punches and write-ups is the only way to judge this, and that takes a month to build up.

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